THIS ITEM SHIPS FREE WITHIN THE CONTIGUOUS USA AND HAS A MINIMUM ORDER QUANTITY OF 99 SQFT (8 boxes).
Tones of gray ranging from light to very dark tints. Can be applied with white or gray grout and will easily match a multitude of different settings and concepts.
- App 0.5″ in thickness.
- Suitable for both interiors and exteriors.
- App 5 lb / sqft in weight.
Being architectural bricks in distressed styles, there are slight variations between the dimensions of each piece. Values below are most common averages for the Aura Brick series:
Thickness: App 0.6″
Height: Varying pieces with a usual range of 2.25”
Length: Varying pieces with a usual range of 8.50”
When it comes to how fast we pick your orders, we’re in competition with no one but ourselves:
Brick and stone varieties are shipped out of Lowell, MA warehouse. Most orders placed in the morning get shipped the same day. Orders that arrive around noon hours or later, depart the following day (weekends and holidays excluded).
Important info about color tones:
There may be tone differences between materials that come from different batches.
Additionally, photos are similar representations of colors but not a precise depiction of the exact tones. We spend every effort to get as close to the actual tones as technically possible, however there are always inevitable differences. Next to professionally taken studio photos, we have also added close-up photos taken in our warehouse to provide a better perspective. In case of any second thoughts, we suggest ordering a sample package first. They will be fully deducted from your actual order. Samples can be found under the ‘samples’ category.
Note for DIY’ers:
If you need help with how to measure the area, how to install, etc. Just call or shoot us an e-mail. We are here to help.
Pointing gaps between bricks are approximately 0.5″ thick. Coverage is calculated accordingly. In the case of creating effects with larger or narrower gaps, amount to be ordered would need to be increased/decreased accordingly. Always feel free to contact us with any questions you might have.
Returns & refunds:
We accept returns on undamaged merchandise for up to 30 days from the date materials are received. Value of goods are 100% refunded, however, shipping charges are not refunded. In addition, return shipment is also payable by the customer. Heavy nature of our materials are limiting us. But, we are creative with finding ways in minimizing the need for returns. If you’d like help with calculating the exact quantity you’ll need, just contact us. We’ll be happy to help. Similarly, if you have any doubts about the tones or would like to see the product closely first, you can order samples (found under the ‘samples’ category) to see it in person. We’ll send you a coupon in the amount of your samples purchase, so you can deduct it from your actual purchase. Having said these, if you end up deciding to return materials for any reason, we will gladly take them back.
Damage or loss during transit:
Don’t have any worries about damage or loss during transit. We take responsibility for these events until materials reach you. It’s a simple process to get replacement for what’s been damaged/lost:
- If shipment was delivered by parcel (Fedex, Ups, Dhl, etc.) please take photos and let us know the extent of damage (Photos are important because we need them to open our own claim with the carriers). We’ll either ship you replacement materials or refund you for whatever has been damaged, in a quick manner and without any hardship.
- If shipment is being delivered by freight, driver will ask you to sign a delivery document (called POD). Please indicate the damage or loss in that document, and take photos of both the damage and the document, then let the driver leave. Simply email us those photos and let us know the extent of damage, and we’ll ship you replacement materials. How important is it that you indicate the damage/loss on POD? Very important. We need it to open our own claim with the truckers, because without it, they’ll decline us right away.
What happens if material appears to be free of damage from the outside but you run into some broken pieces after opening the boxes? Don’t worry. This is called “concealed damage” and we cover that as well!
Any questions in mind? We’re always happy to help. Our world revolves around our customers.